It is the responsibility of the customer to check the goods prior to collection from our premises or on delivery if goods are delivered by a third party. It is the responsibility of the customer and tiler to check the goods prior to laying as no claims will be entertained after tiles have been laid.
Tile sizes are nominal sizes only and do not refer to the actual size of the product purchased. If you would like to know the exact size of a tile, please ask for the exact size of the batch you are intending to purchase prior to ordering and payment. Size variations adhere to Australian and International standards. Tiles are fired at high temperatures and will vary from the nominal size as stated.
Tiles may also differ between shades and production batches. This is standard practice in the tile industry. If you require items for a job continuation, please inform us at the time of ordering and we will advise you whether or not the same batch is available. We will endeavour to assist you as best we can.
Prior to laying any tiles the tiler, builder or homeowner must:
- Inspect the tiles for any defect.
- Check that all tiles supplied to the site are the correct quantity, colour, shade and size as ordered or selected.
- Check that the shades are consistent through the batch supplied.
- Ensure that the quantity of tiles on site are sufficient for the project and if insufficient more tiles of the same batch should be ordered prior to the commencement of any work.
- To make sure that blending of any inherent shade variation occurs, please mix tiles from different boxes.
- Ensure all Polished or Honed Porcelain Tiles must be thoroughly cleaned and sealed unless it is “Pre-sealed”.
- Understand that some Polished Porcelain Tiles may have a smoky, hazy, smudgy type effect on the surface at certain angles. This is not a defect in the tile but an inherent characteristic. See Staff for more information.
- Should not expect your polished porcelain to reflect as a mirror does as its surface is not completely smooth.
Porous Natural Stone and Ceramic Tiles are a natural product and some variation can be expected in shade and size. Australian Standards define the acceptable variation and imperfections allowable in any batch.
We will not accept any claims for replacement, repair or reimbursement once tiles have been laid if that claim is for defects, size, shade variation, incorrect supply or other faults that should reasonable be obvious before laying commenced.
It is the responsibility of the tiler, builder or homeowner to check tiles before laying them. If there is any concern regarding the quality, size, colour, shade or variation of the batch on site, the tiles must NOT be laid.
Wax is often added during the production of Ceramic and Porcelain Tiles to protect the surface and prevent from scratching during transportation. This residue should be cleaned prior to grouting and is the responsibility of the owner/builder/tiler to make sure it is cleaned off 100%. It may also require a professional cleaning, as we can recommend a cleaner.
If a defect is discovered while tiles are being laid, work must STOP immediately, and Good Buy Tiles must be contacted. Tel: 1300 246 289 or 02 9620 2700.
Should there be any concerns or questions, please call us here at Good Buy Tiles. Tel: 1300 246 289 or 02 9620 2700.