FAQs

We accept major credit and debit cards like visa and mastercard, EFTPOS, and direct bank transfers. We do NOT accept Amex

Yes! Our showroom is open to the public and stocked with our full clearance range. You can view, touch and compare tiles in person before purchasing.

Orders can be collected directly from our warehouse/showroom.

Pickup Location:
10 Roussell Road, Eastern Creek NSW 2766

Pickup Times:
Monday – Friday 8:00am- 3:30pm

Tiles are securely packed in cartons and placed on pallets for easy transport. We take care to ensure products are safe to load into your vehicle or onto a trailer.

Delivery costs depend on your order size, weight, and location. The final cost will be calculated at checkout so there are no surprises.

Tiles are delivered by professional freight carriers, securely packaged on pallets. Deliveries are made to the kerbside or driveway unless otherwise arranged. If you’re unsure, have your delivery address handy and either call or email us for more info. We’re more than happy to help.

Yes. Someone must be available to accept and sign for delivery. If you can’t be home, you can nominate someone else to receive the order on your behalf.

If your tiles arrive damaged, please notify us immediately. Take clear photos of the damage and email them to hello@goodbuytiles.com.au within 24 hours of receiving your order. Our team will resolve it quickly.

Exchanges are not available on clearance stock. Please choose carefully before purchasing, as all clearance sales are final.

Returns are not available on clearance stock. Once purchased, clearance items cannot be returned unless required under Australian consumer law.

Refunds are not available on clearance stock unless the product is faulty or not as described, in line with Australian consumer law.

Absolutely. Our team has over 36 years of experience in tiles and renovations. We’re happy to give practical advice and help you choose the right product for your project.